Warranty

INLAKS ENERGY WARRANTY STATEMENT

This limited warranty applies to the Inlaks Energy Solution brand name products sold with this warranty statement.

PRODUCT PERFORMANCE: Inlaks Solution warrants that the Inlaks Energy product that you have purchased from Inlaks Energy or from an Inlaks Energy authorized reseller is free from defects in material or workmanship and will perform substantially in accordance with specifications described in user manuals, technical materials and related writings published by Inlaks Energy with respect to such products. The warranty period for each product as hereunder stated starts on the date of purchase from Inlaks Energy or from an Inlaks Energy authorized reseller. A dated sales or delivery receipt, showing the date of purchase of the product is your proof of the purchase date and must be presented when requesting warranty service.


SCOPE OF WARRANTY: During the warranty period, Inlaks sole obligations arising due to a breach of the Product Performance Warranty provided above shall be to cause the product to perform substantially in accordance with specifications, and in this regard Inlaks Energy will repair or replace defective parts with new parts, or, at Inlaks discretion, used parts that meet or exceed performance specs for new parts. All parts or products removed under this warranty become the property of Inlaks Energy. The replacement part or product takes on the warranty status of the removed part or product. Please note that it is the absolute responsibility of the client to back up data and remove any confidential, proprietary, or personal information. Inlaks Energy is not responsible for damage to or loss of any programs, data, or removable storage media. PROVIDED ALWAYS that warranty repair service will not be provided, if the following conditions apply (1) Damage occurs as a result of improper usage that is not permitted or not described in the User’sManual; (2) Damage due to unauthorized tampering, handling or changing of components; (3) Force Majeure (3) Only function defects are included in the service. Cosmetic defects shall not be included for service.

This warranty does not apply to parts of a consumable nature. This warranty is also voided when the serial number, Universal Product Code, labels or special marks on any product or parts have been removed, damaged or rendered unintelligible (1) as a result of accident, misuse, abuse, or other external causes; (2) by operation under abnormal conditions; (3) by the use of third party accessories/parts; (4) by modification or service by anyone other than Inlaks Energy or Inlaks Energy authorized Reseller  (5) when damage is caused by electrical surge or undue physical stress. 

RETURN POLICY:  Requirements for a valid return: You call the Customer Service within SEVEN (7) days from the delivery date (+2347088193728). The item is in NEW condition. We make sure that all products that reach you are functional and have no defects. It is accompanied by a completed RETURN FORM. 

You receive a wrong, damaged, defective or counterfeit item

In Case of Plastic made Product such as Trolley, There will be no replacement, the company will offer compensation for the damaged part.  

Technical Issues - if you face any kind of inconvenience with our products, simply call Technical Assistance: +2348086635127 or write to us at enquiry@inlaksenergy.com.  We will resolve all your issues.

No refunds, credit or replacements are offered if you have changed your mind about the system, make an incorrect choice, or failed to verify and accurately provide information when placing an order. The products that are eligible for returns are defective products or wrong products.

If we have agreed to replace or refund the purchase price of the product that you purchased, the defective unit must be returned to us for the replacement/refund process to start. Goods returned upon delivery would be at no extra cost to the buyer. However, goods returned after delivery, within seven days, would be at the cost of the buyer.


LIMITATION OF LIABILITY: Inlaks Energy is not liable for any damages caused by the product or the failure of the product to perform, including any lost profits, lost savings, incidental, or consequential damages. Inlaks Energy is not liable for any claim made by a third party or made by you for a third party.

This limitation applies whether damages are sought, or claim made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim or any other claim. This limitation cannot be waived or amended by any person. This limitation of liability will be effective even if you have advised Inlaks Energy or an Inlaks Energy representative of the possibility of any such damage.

Except as expressly set forth in this limited warranty, Inlaks energy makes no other warranties, express or implied. Inlaks energy expressly disclaims all other warranties not stated in this limited warranty, including the implied warranties of merchantability and fitness for a particular purpose. Damages to any party shall be limited to the fair market value of the product actually purchased. Inlaks energy shall not be liable, under any legal or equitable theory, for special, incidental, punitive or consequential damages of any kind, including lost profits and savings, even if there has been notice of the possibility of such damages.  Any implied warranties that may be imposed by law are limited to the terms of this limited warranty statement. No warranty not set forth above is expressed or implied by Inlaks Energy.


Inlaks Inverter/UPS: 1 Year comprehensive Carry-in Warranty. This covers 1 Year Parts &Labor: the customer does not pay any charges).

Inlaks Inverter Hardware: During the course of the 1 year carry-in Warranty, in the event that the cause of damage has been diagnosed as “Customer Induced”, the customer pays for any spares used for repair but does not pay for labour.

After one year, the customer pays for any spares used to effect repairs and also labour.

Inlaks Battery: 1 Year.